Questions, answered

Xentra is a unified retail platform — Point of Sale, inventory, credit sales, purchasing, accounting, HR & payroll, tax, and marketing, all in one place, sharing one set of numbers. It's built for shops and small retail businesses that need real books, not just a till.

Yes. The Free plan covers the essentials — POS, one branch, core inventory. Paid plans add more branches, staff seats, and modules like Purchasing, Accounting and HR & Payroll. You can see exactly what's included on the Plan & Billing page inside the app, or on the pricing section of this site.

The Point of Sale screen keeps working offline — sales queue on the device and sync automatically the moment it's back online. Other parts of the app (inventory edits, reports, settings) need a connection, since they read and write the shared books directly.

Go to Products and tap "Add product." You can type the details in by hand, or scan the barcode on the packaging — Xentra checks your own catalog first, then a shared community catalog, then public barcode databases, so a product is often already filled in for you.

A sale (Point of Sale) is paid for on the spot — cash, card, transfer, or mobile money. A credit sale (under Credit Sales) is goods handed over now with payment expected later; it tracks what a customer owes, when it's due, and reminds you as the due date approaches.

Yes. Branches are physical locations; each branch can have several registers ("tills"). Stock, sales and cash are tracked per branch, and you can filter every report by branch. Set these up under Settings → Branches.

Yes — under Settings → Users & Roles. Xentra ships with standard roles (Owner, Administrator, Manager, Cashier and others), each with a sensible set of permissions, and you can create custom roles if you need something more specific — for example a cashier who can sell but not see the accounting books.

Yes — VAT, CIT, PAYE and other statutory rates are built in and kept current, with a plain-English explanation of each one under Tax Settings. Xentra applies the right rate automatically at the point of sale and rolls it up into your tax reports; nothing needs to be calculated by hand.

Accounting turns every sale, purchase and expense into real double-entry books automatically — you never have to touch a debit or a credit. The Accounting Dashboard shows Money earned, Profit before expenses, Take-home profit and What you own in plain terms, with the full Profit & Loss, Balance Sheet and Trial Balance underneath for anyone who wants the detail.

Yes. Your data lives on secured, regularly backed-up servers, and every account is protected by password authentication with role-based access control, so staff only ever see what their role allows. An audit trail records who changed what, and when.

Yes, for Android and iOS, built to match the web app's design and cover the same day-to-day work — Point of Sale, stock, credit sales, customers and more — with a few things adapted for a phone (like bottom sheets instead of pop-up windows) and a couple of desk-only tasks, like editing the chart of accounts, left to the web app.

Settings → Users & Roles → Add user. Give them an email address and a role, and they can sign in immediately with the credentials you set.

Yes — the Accounting page has an Export button covering Excel, Word and PDF, and you can filter by date range first so what you export matches what's on screen.

Settings → Plan & Billing shows your current plan, usage against its limits, and lets you upgrade or downgrade at any time.

On the sign-in page, select "Forgot password" and enter the email on your account. We'll send a link to set a new one; it expires after an hour for security.

Use the Customer Care page — the form there reaches us directly. If you're signed in, we already know which account you're asking about, so there's nothing extra to fill in.